What are the responsibilities and job description for the Service Operations Coordinator position at Alliance Group Services, LLC?
Company Overview
Alliance Group Services, LLC is a premier provider of building automation and mechanical contracting services in New England. We are dedicated to delivering exceptional HVAC, heating, and air conditioning solutions through our skilled technicians and unwavering commitment to customer satisfaction.
If you are ready to contribute to a thriving company that values integrity and customer satisfaction, we invite you to apply for the Operations Coordinator position at Alliance Group Services, LLC today!
Service Operations Coordinator
Location:
North Clarendon, VT
Reports to:
Vice-President of Operations
Job Summary:
Alliance Group is seeking full-time, experienced Service Operations Coordinator to join our Service team in North Clarendon, VT.
The Service Operations Coordinator is responsible for the coordination and invoicing of service work for HVAC technicians and works in collaboration with other departments for optimal resource allocation. This job operates in a professional office environment, adhering to confidentiality and respectful treatment of coworkers, vendors, and customers.
Key Responsibilities:
- Receive, prioritize, and distribute service requests.
- Coordinate and schedule service calls, repairs, and Preventive Maintenance visits with customers.
- Collaborate and communicate scheduling with Service Technicians.
- Collaborate with members of the Service Team, project managers and other departments to coordinate Service Technician scheduling.
- Create and issue service work orders and purchase orders.
- Order and receive parts and materials.
- Work with the branch team on short- and long-term service coordination, PM and job schedules.
Essential Qualifications, Skills and Competencies:
- 1-3 years of professional experience in a business office environment.
- High level customer service skills are required.
- Forklift operation experience preferred, but will train.
- Very strong organizational skills and high attention to detail.
- High level proficiency in Microsoft Office Suite.
- Strong competency in data entry management and integrity.
- Strong interpersonal communication skills.
- Ability to work efficiently and identify inefficiencies in work processes.
- High level of reliability, follow-through, discretion and integrity.
- Must be comfortable working in a fast-paced and sometimes intense work environment.
- Must possess proactive, positive problem-solving skills.
- Must be an energetic and enthusiastic collaborative team player.
- Excellent communication skills both written and oral.
- Ability to work in multi-disciplinary teams.
- U.S. citizenship or a current, valid U.S. work permit is mandatory
- A background verification will be required.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $24 - $26