CRISIS HOTLINE SPECIALIST

General Function

The person occupying this position provides direct services to individuals who are experiencing a mental health crisis. This person participates in the delivery of crisis services to those individuals and performs other responsibilities as delegated by senior staff.

Qualifications, Knowledge And Required Training

• Bachelor’s degree in Psychology, Human Services or related activity from an approved university training program.
• Ability to work effectively in a crisis service delivery setting dealing with individuals who are experiencing a mental health crisis.
• Ability to use mature judgment in problem resolution and to formulate appropriate crisis intervention strategies for Center clients.
• The person must be able to demonstrate self-motivation, and excellent communication skills, and the ability to work well with others.
• The person must be a good listener and possess the ability to be supportive and be able to help others to achieve a feeling of well being.
• The person in this position must be able to meet credentialing standards as established by TennCare and other pay sources.
  
  

Duties And Responsibilities

• Conducts telephone crisis assessment of callers to determine appropriate crisis response.
• Assigns responsibility for responding to field based calls to an appropriate Crisis Specialist based on availability and requirements of the specific call.
• Accompanies a Crisis Specialist to perform field based assessments to determine the appropriate disposition for an individual located in the community who is experiencing a mental health crisis.
• Records caller and response information in the Center’s database.
• Provides “warm line” services to individuals calling in to access crisis services when appropriate and makes referrals to other agencies when indicated.
• Logs in personal belongings of individuals brought to the Crisis Assessment Center for assessment and logs belongings out when the individual leaves the Assessment Center.
• Other duties may be assigned by supervisor(s) to meet the needs of the consumer and AHS.
  
  

PERSONAL RELATIONSHIPS: In order to appropriately accomplish his/her duties, the person occupying this position will be required to maintain effective relationships with the professional clinical staff and the clients of Alliance Healthcare Services.

EOE M/V/F/H/

"Promoting Wellness in the Community"

Weekend shift available