What are the responsibilities and job description for the Quality Assurance Specialist position at Alliance Laundry System?
Overview:
Skills and Abilities:
The Quality Assurance Specialist (QAS) position is an advocate representing the needs of our customers and will be collaborating with After Sales Support, Engineering, Manufacturing, and additional Sales operations globally.
This position is responsible for monitoring quality alert system information, coordination of repairs and inspection, and execution of corrective measures to improve company's final products or processes in an effort exceed minimum quality standards. The QAS will participate as a member of product development team working with Product Management and Engineering to ensure critical quality elements are considered and included as a part of our design and the testing process used for our products. Using a data-driven approach, this individual will analyze information collected through quality reports and product warranty data to implement corrective actions and resolve product issues. A critical part of this role is the ability to translate and communicate complex issues and concerns so they can be broken down and explained to both technical and non-technical audiences.
Responsibilities:
- Provide critical voice for product quality within the organization, including but not limited to audits, inspection, Total Cost of Quality, product design, and non-conforming product management
- Review, analyze, prioritize, report, and implement necessary corrective actions to improve quality at all levels (specific, preventive, systemic)
- Set appropriate goals for Product and Customer Quality
- Evaluate and enhance quality standards, technologies, and approaches as needed
- Measure and drive improvement to key quality performance metrics
- Manage customer compliance with Alliance quality processes, while proactively controlling costs of quality and recommending training when needed
- Control, correct and prevent technical and product quality issues by collaborating with Engineering, Product Management and Plant Quality Engineering
- Partner with Procurement and Engineering to address and resolve supplier part quality concerns
Education and Experience:
- Associate's degree, preferred. Equivalent experience will be considered.
- At least 2 years of relevant experience
- Previous leadership experience is preferred
Skills and Abilities:
- Strong written, verbal, and interpersonal communication skills; Communicate effectively and professionally across various levels of the organization and internal / external stakeholders
- Solid organizational skills; ability to self-manage workload and priorities effectively and accurately
- Resilient; Able to confidently navigate ambiguity and change; able to deal with challenging customers and escalated cases
- Creative thinker: able to root cause, identify opportunities, and propose/develop solutions
- Systems-proficient, particularly with MS Office products
- Customer-centric; consistently delivers an efficient, positive customer experience
Travel:
- Ability to travel as needed; regular travel not required
Standard and Physical Requirements:
- Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting
Alliance Team Members Demonstrate DRIVE:
- Dedicated: Follows through on commitments. Strong say/do.
- Respectful: Acts with integrity and values diverse perspective.
- Innovative: Always looking for a better way; leads change.
- Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
- Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
