What are the responsibilities and job description for the Wireless ACC Account Manager - Raleigh, NC position at Alliance Mobile?
Wireless Retail ACC Account Manager - Raleigh, NC
About Alliance Mobile :
Alliance mobile is proud to be one of the largest AT&T National Authorized Retailers in the County, with over 300 locations in 21 different states. We are known for our wireless and entertainment products and provide an exceptional experience in every interaction.
We believe that everyone plays an important role in the success of our organization. We seek skilled, motivated professionals with a passion for success. We pride ourselves in our company values which in return has made us regularly voted a Top Place to Work. We continually strive to be valued by our carriers, admired by our competitors, preferred by our customers, and respected by our communities.
Primary Responsibilities :
- Prospect for new and existing customers at ACC Properties and Multi-Dwelling Units working closely with Account Managers within AT&T Connected Communities with a focus of meeting or exceeding the following guidelines. 20 property visits and 2 onsite resident events per week. Daily follow up calls / customer service, and report daily results.
- Research and analyze existing accounts for additional sales and revenue opportunities, account discounts, renewal eligibility, with a focus on Wireless, Fiber Internet, and DIRECTV Stream.
- Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations.
- Assists sales organization in providing post-sales support for customer orders.
- Manage personal training and learning paths for AT&T training monthly, quarterly, and annually.
- Ability to manage and report on monthly forecast and complete all expenses reports accurately and on time.
- Build and maintain strong relationships with AT&T Connected Communities a specialized division of AT&T dedicated to creating alliances with apartment ownership and management groups.
- Manage customer account issues and resolutions through superior customer service.
- Ensure all customers are assisted in a friendly, prompt, professional and ethical manner.
- Prepare action plan for monthly ACC OPS Review focusing on 3-month performance report at assigned properties.
- Professional approach and demeanor to be able to communicate and interact with AT&T customers and AT&T Account Managers and Leadership.
- Must have positive attitude, excellent written communication skills, attention to detail, time management, excellent verbal communication skills and ability to be proactive.
Qualifications :
Benefits :
Compensation :
EEO has been and will continue to be, a fundamental principle at Alliance Mobile, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex (not limited to sexual harassment), national origin, age, genetic information, disability, military status or application, or any other basis protected by state, federal or other applicable law. This Policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, termination, and all other terms and conditions of employment.
At Alliance Mobile, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19.
You may be invited to complete a phone interview, so make sure to watch your email for updates!
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