Member Services & Training Coordinator

About the Association

The Alliance of Indiana Rural Water is a non-profit 501(c) 6 corporation that has been a state affiliate of the National Rural Water Association (NRWA) since 1982. The Alliance is a training and technical assistance trade association with over 1,000 members, including utilities and Associate Members throughout the state of Indiana. The Alliance currently has a staff of 19 working with rural and midsized communities across the state. We are currently accepting applications for a Member Services & Training Coordinator.

About the Position

The role of the Member Services & Training Coordinator is to support the association’s goals and objectives by managing the day-to-day operations of its office located in Franklin, Indiana, and collaborating with association staff to meet the needs of its members. Responsibilities include various clerical tasks and membership services, working with internal teams on apprenticeship programs, training and CEU processing, conference marketing and registration, website updates, and more. This position requires wearing many hats and handling a variety of tasks, which may frequently shift in priority. The role calls for flexibility to work both independently and collaboratively.

Roles and Responsibilities (not all inclusive):

• Answer phones, monitor Alliance mail, email, faxes, and voicemails, and respond to inquiries promptly
• Support general association database administration, including reporting and data entry
• Process new member applications and ensure the database is consistently updated with relevant information throughout the membership lifecycle
• Assist in the inventory management of general association promotional items and office supplies
• Handle CEU processing for all events and trainings
• Assist with attendance management for training webinars
• Prepare binders, handouts, and mailings for conferences, pertinent trainings, and Exam Review courses
• Support pre-conference preparations, manage onsite registration, and handle post-conference processing and wrap-up
• Maintain various internal filing systems important to the daily running of the association
• Provide backup support to the Accounting Manager by overseeing contractors delivering services to the Franklin office, managing office equipment maintenance, and assisting with research and invoice processing as needed
• Collaborate with trainers and management to coordinate and confirm training sessions, ensuring all necessary details are finalized in advance
• Coordinate with host locations to schedule and prepare training venues, ensuring all logistical needs are met
• Maintain clear and consistent communication with hosts and trainers, providing them with essential information and materials leading up to the training.
• Follow up with hosts and trainers post-training to ensure successful execution and gather feedback for future improvements.

Job Requirements

Education, Skills & Abilities:

• Minimum of an Associate’s Degree in Business Administration or related field
• 3-5 years of customer service experience in an office environment
• Not-for-Profit Experience is a plus
• Excellent communication skills, both verbally and written
• Proficient in Excel and other Microsoft Office products
• Must be detail-oriented
• Requires a self-motivated individual with the ability to work independently and take initiative

Schedule: Full-time, Monday to Friday

Work Location/Travel Requirements:

• This position requires daily commute to the Franklin, Indiana office
• There is potential to work remotely on occasion following a training period and as work permits
• Travel within Indiana for events is required (5-6 times per year)
• Travel throughout the U.S. for National events (1-2 times per year) is possible

Outstanding Benefits:

• Medical, Dental and Vision - employee portion of premium is paid 100% by employer
• Health Savings Account with employer contribution
• Basic Life - provided by employer. Voluntary Life and AD&D is available for an additional fee
• 401K with generous match up to 10%
• Generous PTO - 13 paid holidays, paid vacation within the first year, sick & personal days
• Flexible schedule

Alliance of Indiana Rural Water is an equal opportunity employer.