What are the responsibilities and job description for the Sr. Application / IT Support Engineer position at Alliance of Professionals & Consultants, Inc.?
Job Title : Sr. Application / IT Support Engineer
Type : Direct Hire
Work Location : Hybrid Position in Pasadena, TX
Candidates must reside in the Greater Pasadena, TX area.
Required Skills & Experience :
4 years of experience in IT support, help desk, or application support roles.
Proven experience with ticketing / support systems.
Experience troubleshooting field applications and mobile platforms used in O&G or industrial field operations.
Knowledge of computer hardware and software (Windows environments, endpoint management, cloud services).
Ability to work independently and as part of a team, balancing multiple priorities in a fast-paced environment.
Operating Systems : Windows 10 / 11, Windows Server, iOS
Productivity & Collaboration : Microsoft 365 (Exchange, Teams, SharePoint), OneDrive
Identity & Access Management : Microsoft Entra (Azure AD), MFA, SSO
Endpoint Management & Security : Microsoft Intune, SentinelOne, VPN, Microsoft Defender, SIEM Solutions
IT Service Management : FreshService for ticketing and asset management
Networking & Connectivity : Cato Networks, Portnox, Cisco Meraki
Business Acumen & Application Support : Ability to understand and support key business applications used across operations.
Service-Oriented Mindset : Focus on delivering proactive, high-impact IT support.
Technical Leadership : Ability to troubleshoot complex technical issues, optimize processes, and mentor junior support engineers.
Strong Communication & Documentation Skills : Can effectively interact with business stakeholders and document solutions for technical and non-technical users.
Problem-Solving & Incident Management : Experience with structured problem resolution, root cause analysis, and incident escalation frameworks.
Mobile Workforce & Remote Support Expertise : Experience supporting users in field-based industries such as oil & gas, logistics, or similar.
Big Bonus Points if you Have :
Field Operations Applications : Familiarity with Field Service Management Applications and industry-specific mobile applications
Bachelor's degree in Computer Science, Information Technology, or a related field.
5-7 years of experience in IT support, help desk, or application support roles.
Strong problem-solving and analytical skills in troubleshooting IT systems and applications.
Experience with Active Directory, Microsoft Entra (Azure AD), and Microsoft 365 administration.
Knowledge of ITIL processes, including Incident, Change, and Problem Management.
Experience supporting field applications and mobile users in oil & gas services, industrial services, or logistics environments.
ITSM and security certifications (e.g., ITIL v3 Foundation, CompTIA Security , HDI Support Manager)
Job Overview :
As a Senior IT Support Engineer, you will be critical in delivering high-quality technical support to employees across the organization, both remotely and onsite. You will leverage your technical expertise and business acumen to support core IT functions and key business applications that drive operations. Your experience with mobile workforce support in the oil & gas services industry (or similar field-based operations) will be invaluable in ensuring seamless technology adoption and performance in dynamic environments.
Essential Job Responsibilities :
Provide advanced technical support to employees, resolving complex hardware, software, and connectivity issues.
Act as a liaison between IT and business units, ensuring applications and IT services meet operational needs.
Support and troubleshoot business-critical applications used across field and corporate operations.
Proactively monitor IT systems to prevent downtime and performance issues.
Assist in the onboarding and IT training of new employees, ensuring they are equipped with the necessary technology.
Deploy security technologies such as multi-factor authentication (MFA), VPN, endpoint security, and SIEM solutions.
Configure and maintain computers, mobile devices, and peripherals with automation-driven deployment processes.
Maintain inventory of hardware, software, and cloud licenses.
Lead efforts to improve IT service delivery, working closely with the IT Support Manager to implement best practices.
Participate in 24 / 7 on-call rotation for critical support needs.
Job Requisition # 39276
LI-KL1 #hybrid
A reasonable estimate of the Base Salary for this role is $90,000 - $105,000 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Salary : $90,000 - $105,000
