Demo

Residential Specialist

Alliance Personnel
Honolulu, HI Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/18/2025

Job Location : Waikiki

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Compensation : $19-23 / hour

Employment Type : Temp to Hire - F / T or P / T

Work Schedule : F / T or P / T

Key Responsibilities :

  • Greet and welcome all residents, guests, and visitors in a friendly and professional manner.
  • Provide prompt and efficient assistance with inquiries related to amenities, services, and local attractions.
  • Handle guest requests and complaints in a timely and courteous manner, escalating issues as necessary.
  • Ensure the overall satisfaction of residents and guests.
  • Manage the front desk, security camera, and other IT systems.
  • Maintain accurate records of guest requests, complaints, and incident reports.
  • Assist with administrative tasks as needed, such as scheduling appointments.
  • Coordinate with maintenance staff to address resident requests and issues.
  • Assist with package handling and delivery.
  • Monitor property access and security.

Required Skills and Qualifications :

  • High school diploma or GED.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to articulate and demonstrate excellent customer service, teamwork, and conflict resolution skills.
  • Have or will obtain within three months of hire, a current Hawaii security guard certification in accordance with HRS 46201-10.5.
  • Heartsaver First Aid CPR AED current certification approved by the American Heart Association or the ability to obtain within three months of hire.
  • Basic computer skills for report writing and data collection using Microsoft Office software.
  • Minimum one year successful experience in hospitality / residential condominium industry in security, guest relations, or resident specialist role preferred.
  • Physical Requirements : Ability to stand and walk throughout facility for extended periods of time; ability to lift 50 pounds; vision and hearing must be adequate to perform job duties.
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    Salary : $19 - $23

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