What are the responsibilities and job description for the Intermodal Operations Specialist position at Alliance Shippers Inc.?
About the Role
As a Supply Chain Coordinator, you will play a critical role in ensuring the smooth operation of our logistics processes. Your primary responsibilities will include managing customer intermodal shipment orders, dispatching drayage carriers, and tracking shipments to meet customer expectations.
You will be responsible for communicating with customers, team members, and management to ensure that all aspects of the supply chain are running efficiently. This includes handling customer inquiries, resolving issues, and proactively notifying customers of delays or issues.
- Manage and communicate accessorial charges using applicable tariffs.
- Proactively notify customers of delays and/or issues.
This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You must be able to prioritize tasks effectively and demonstrate a commitment to delivering exceptional customer service.
