Automotive Claims Support

Job Overview
We are seeking a detail-oriented and knowledgeable Automotive Claims Support professional to join our team. This role is crucial in assisting with the processing and management of automotive claims, ensuring that all claims are handled efficiently and accurately. The ideal candidate will possess a strong background in automotive service and repair, with the ability to analyze claims and negotiate resolutions effectively.

Job Responsibilities:
Handles claims related calls per work schedule performing within defined metrics

• May have to order an inspection when claim is over a certain amount or possible fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Understand Exceptions based upon dealership, agent, or client as noted in system
• Support other team members in assisting customers when situation requires involvement
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role
• Takes initiative to resolve an issue rather than allow an issue to continue
• Performs other related duties as required and/or assigned.

Job Requirements:

• High School Diploma or equivalent
• Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must have strong computer skills and the ability to troubleshoot and service policy issues
• Must be proficient in Windows and MS-Office Products

Job Type: Full-time

Pay: $23.30 - $25.46 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Work Location: In person

Salary : $23 - $25