Trust Officer I

Alliance Trust Company of Nevada (ATC) offers a wide range of trust services. Headquartered in Reno, Nevada, Alliance Trust Company was founded in 2005, with a presence in Europe, Asia and Latin America.

The ATC Trust Officer is responsible for the coordination of services and administration of trust relationships, including living and testamentary trusts, probate, guardianships and investment advisory.

JOB SUMMARY

Responsible for the administration of various types of trusts including revocable and irrevocable trusts, guardianships, special needs trusts, and charitable trusts.  Responsible for the administration of agency relationships such as investment advisory and custody accounts.

The Trust Officer is responsible for developing relationships with clients and their families, providing excellent client service, administering accounts in accordance with the terms of the trust document, and building the relationship to ensure the client views Alliance Trust and the Trust Officer as their trusted advisor.

Responsibilities include risk management, elevating concerns to leadership, adhering to policies and procedures, deepening relationships with the client’s external advisors, developing referral sources, generating new revenue, and ensuring the next generation(s) in assigned relationships view Alliance Trust and the Trust Officer as their advisor.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Serve as the clients' Relationship Manager and trusted advisor by developing a close, personal relationship with the clients and their families, anticipating clients' wealth planning needs.
• Coordinate fiduciary and administrative services for approximately 125 – 150 client relationships
• Administer multigenerational trusts, often with discretionary income and principal payments distributed among multiple family members while managing financial risk.
• Execute the terms of any type of trust or other document in which Alliance Trust Company serves as Trustee, Guardian or Agent for Fiduciary, often exercising broad discretion for beneficiaries with competing interests often in tandem with oversight by a senior trust officer.
• Retain client base by working with the client service team to deliver the highest service and adhere to client contact service standards established by the firm.
• As the primary fiduciary contact, resolve client issues through collaboration with senior trust officers and trust administration committee.

• Collaborate with the client's advisors, including attorneys and accountants, to ensure the client’s needs are met while following the guidance outlined in the trust.
• Complete annual administrative account reviews; complete initial post-acceptance reviews for new accounts
• Ensure a complete understanding of all internal compliance and documentation requirements and adhere to these policies and procedures regarding new business and asset acceptances, discretionary actions, and other fiduciary actions.
• Work closely with Trust Tax Accountants to ensure proper tax reporting.

• Prospect for clients by sourcing and building a pipeline of opportunities.

• Solicit and receive referrals from clients, internal business partners and Centers of Influence (COIs)
• Cultivate new referral sources.
• Acquire additional assets (account additions or additional accounts) from existing clients.
• Recommend enhancements to policies and procedures.
• Seek out training opportunities or webinars that provide additional knowledge of fiduciary practices and trends in the industry to continue to hone fiduciary knowledge and skills.
• Attend community and/or industry-specific forums, conferences and/or meetings to broaden relationships, network, and continually deepen knowledge of trends, practices, products and competitors.
• Participate actively in community affairs and professional associations.

QUALIFICATIONS

• Operate effectively in an environment that stresses both individual accountability and team-based performance.
• Excellent client service skills
• Excellent verbal and written communication and presentation skills
• Ability to solve or collaborate to solve fiduciary issues/matters.

• Provide professional presence within professional and community organizations.

REQUIRED

• Minimum 3 years of demonstrated personal trust administration experience.
• Exhibit strong interpersonal communication skills.

• Excellent attention to detail and organizational skills
• Computer proficiency, including Microsoft Office; SalesForce experience preferred.
• Ability to work within a team-based environment

EDUCATION

Bachelor's degree required or 4 years personal trust experience.

POSITION/WORK LOCATION 

Trust Officer roles are hybrid with an expectation that the Trust Officer is in the office 2-3 days per week.  The remainder of the week is a remote work environment. Alliance Trust Company reserves the right to modify this schedule at any time.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Environment: Work is performed primarily in a standard office setting.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.