Customer Service Superintendent

Alliance Water Resources is seeking an experienced professional for the Customer Service Superintendent position in Cape Girardeau, MO. 

• Monday-Friday 7:00 a.m.-3:30 p.m.

• Supervises, directs, evaluates, and trains staff to effectively and efficiently read and record the system’s 18,000 water meters, report water meter problems, and complete normal customer requests such as turn-on, turn-off, and transfers of service.
• Supervises, directs, evaluates, and trains staff who maintain financial functions including accounts payable, procurement, audit procedures, budget tracking, transferring funds, checkbook reconciliation, and other related tasks.
• Supervises, directs, evaluates, and trains staff who handle customer service issues which may include greeting customers, handling phone calls, providing information, investigation, and appropriate follow-through on questions or complaints.
• Prepares the daily schedule by prioritizing work orders and assigning them to appropriate employees.
• Provides assistance to contractors and local utilities as needed; performs plan reviews and coordinates with consulting engineers as required.
• Provides on-site project management which may include scheduling shut-downs, tie-ins, and conducting water quality testing; assists in responding to client, customer, or agency complaints or inquiries; recommends improvements to eliminate problems.
• Supervises or performs backflow prevention program and maintains related records.
• Assists in personnel actions including the hiring process and employee evaluations; responds to complaints and grievances; takes disciplinary action; coordinates the completion of timesheets and other payroll data.
• Communicates with client, staff, customers, contractors/developers, and employees regarding meter reading, customer service requests, and general water system issues.
• Investigates and takes appropriate action in response to complaints.
• Assigns routes and accounts based on client billing schedule and other related criteria.
• Participates in related professional association activities; stays knowledgeable of new developments in materials, equipment and processes to ensure effective and efficient operation of the systems.
• Assists in public relations events and plant tours; maintains positive relationships with co-workers, clients, customers, vendors, and the general public.
• Develops and implements SOPs and Emergency Response Plans.
• Reviews and maintains inventory of materials according to set procedures; authorizes the purchasing of materials within authority limits.
• Assures proper safety standards and precautions are followed and that all safety equipment is available and in good working condition according to company policy and equipment manual.
• Prepares reports and maintains records to meet federal, state, local, and company requirements.
• Performs related duties as needed or assigned.