Office Manager

Alliance Water Resources is a growing water and wastewater contract operations company looking for an organized personable Office Manager to work for our Lincoln County Division in Windfield, MO.

This position under the general supervision of the local manager, performs a variety of administrative, clerical, supervisory work, and resolves problems according to established guidelines. 

Schedule:  Monday - Friday, 7:30 am - 4:00pm

Essential Functions: 

• Prepares and types reports, letters, contracts, budgets, and other documents from rough drafts and notes using personal computer or other related equipment ensuring that final product is accurate and format follows set guidelines.
• Reviews, verifies, and edits documents and reports for accuracy and conformance to guidelines.
• Oversees the billing process or processes bills to ensure all customers receive accurate and timely bills according to schedules and rates.
• Maintains billing records to ensure connection fees are paid; follows-up on delinquent accounts.
• Oversees or prepares month-end financial reporting for remittance to corporate office and/or board meetings including the preparation of a balanced bank reconciliation.  
• Prepares summary of customer bills for company records and board packet; assembles monthly board packets ensuring information is prepared accurately according to predetermined specifications; assists clients and boards as directed including assumption of District/City Clerk title and/or work assignments when requested.
• Assists in audit procedures by processing information, providing files and records, compiling figures, or driving to on-site locations if requested.  
• Facilitates completion and collection of required forms, documents, purchase orders, requisitions, job applications, time sheets, and other documents indigenous to specialized operations.
• Supervises and instructs staff in personnel policies and office procedures to provide information necessary to complete work assignments, reviews office work for accuracy.
• Coordinates and/or schedules assignments which could include meter reading, field problems, service calls or other tasks related to billing or the efficient operation of office.
• Oversees or maintains inventory and supplies to ensure efficient operation by following established procedures.
• Provides support and instruction for software used in office environment.  
• Conducts meetings with staff to address routine issues; handles employee complaints or problems; evaluates performance of staff; makes recommendations for pay increases.
• Maintains confidentiality of operations and records.
• Maintains communication with all personnel to ensure transmission of pertinent information.
• Schedules registrations, travel, and accommodations as requested for managers and supervisors.
• Maintains, updates and establishes manuals, records, and pertinent files including divisional, periodical, and general information files.
• Oversees and/or sorts, distributes and routes incoming mail and packages; coordinates outgoing mail; facilitates maintenance and upkeep on office equipment; runs errands as needed.
• Facilitates the submittal of accounts payable invoices for client and company to ensure payments; prepares and distributes checks for local purchases or client needs; transfers funds as necessary; reconciles petty cash account on monthly basis and checkbook with bank statement.
• Oversees or handles customer service issues which may include greeting customers, handling incoming phone calls, screening calls and taking messages in a polite and efficient manner; provides information, investigation and appropriate follow through on customer service questions or complaints.
• Performs related office positions, duties when needed.