What are the responsibilities and job description for the Customer Service Specialist position at Alliance Water Resources?
Description
Alliance Water Resources is a growing water and wastewater contract operations company with an open Customer Service Specialist position for our Lincoln County Division.
This position performs a varied office work and clerical duties following established guidelines.
Schedule : Monday - Friday, 8 : 00am - 4 : 30pm.
Essential Functions :
- Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact
- Receives, sorts, and distributes incoming mail and / or payments; runs errands as requested.
- Processes reports : examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
- Maintains records to ensure fees are paid as directed.
- Orders and maintains office supplies, reviews and prepares vendor invoices for payment.
- Operates various office equipment including personal computers.
- Maintains information on service requests, locates, yard requests by logging all pertinent information received from the client and internally generated work.
- Types and reviews for accuracy any correspondence, form letters and reports where instructions are clear, and precedence is followed; generates related reports.
- Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry.
- Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements.
- Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule.
- Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests.
- Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig.
- Monitors radio by answering calls and dispatching employees as needed.
- Cross trains in related positions as needed.
- Performs related duties as needed or assigned.
Requirements
Preferred experience - Work with municipal programs and billing
Knowledge, Skills, and Abilities
