Office Manager

Alliance Water Resources is a growing water and wastewater contract operations company looking for an organized personable Office Manager to work for our Lincoln County Division in Windfield, MO.

This position under the general supervision of the local manager, performs a variety of administrative, clerical, supervisory work, and resolves problems according to established guidelines.

Schedule: Monday - Friday, 7:30 am - 4:00pm

Essential Functions:

• Prepares and types reports, letters, contracts, budgets, and other documents from rough drafts and notes using personal computer or other related equipment ensuring that final product is accurate and format follows set guidelines.
• Reviews, verifies, and edits documents and reports for accuracy and conformance to guidelines.
• Oversees the billing process or processes bills to ensure all customers receive accurate and timely bills according to schedules and rates.
• Maintains billing records to ensure connection fees are paid; follows-up on delinquent accounts.
• Oversees or prepares month-end financial reporting for remittance to corporate office and/or board meetings including the preparation of a balanced bank reconciliation.
• Prepares summary of customer bills for company records and board packet; assembles monthly board packets ensuring information is prepared accurately according to predetermined specifications; assists clients and boards as directed including assumption of District/City Clerk title and/or work assignments when requested.
• Assists in audit procedures by processing information, providing files and records, compiling figures, or driving to on-site locations if requested.
• Facilitates completion and collection of required forms, documents, purchase orders, requisitions, job applications, time sheets, and other documents indigenous to specialized operations.
• Supervises and instructs staff in personnel policies and office procedures to provide information necessary to complete work assignments, reviews office work for accuracy.
• Coordinates and/or schedules assignments which could include meter reading, field problems, service calls or other tasks related to billing or the efficient operation of office.
• Oversees or maintains inventory and supplies to ensure efficient operation by following established procedures.
• Provides support and instruction for software used in office environment.
• Conducts meetings with staff to address routine issues; handles employee complaints or problems; evaluates performance of staff; makes recommendations for pay increases.
• Maintains confidentiality of operations and records.
• Maintains communication with all personnel to ensure transmission of pertinent information.
• Schedules registrations, travel, and accommodations as requested for managers and supervisors.
• Maintains, updates and establishes manuals, records, and pertinent files including divisional, periodical, and general information files.
• Oversees and/or sorts, distributes and routes incoming mail and packages; coordinates outgoing mail; facilitates maintenance and upkeep on office equipment; runs errands as needed.
• Facilitates the submittal of accounts payable invoices for client and company to ensure payments; prepares and distributes checks for local purchases or client needs; transfers funds as necessary; reconciles petty cash account on monthly basis and checkbook with bank statement.
• Oversees or handles customer service issues which may include greeting customers, handling incoming phone calls, screening calls and taking messages in a polite and efficient manner; provides information, investigation and appropriate follow through on customer service questions or complaints.
Performs related office positions, duties when needed.

• Graduation from high school
• Three years of related clerical and secretarial experience,
• One year office supervisory experience
  • or any equivalent combination of education and experience

Knowledge, Skills and Abilities:

• Knowledge of standard office practices and procedures, equipment and clerical techniques.
• Knowledge of standard office billing systems.
• Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain records and ensure confidentiality.
• Ability to proofread, edit, and logically organize information.
• Ability to follow verbal and written instructions.
• Ability to work under pressure, problem solve and meet deadlines.
• Ability to establish and maintain effective working relationships with other employees and the
  general public.
• Knowledge of business software programs, word processing, spreadsheet, graphics, etc.
• Possess a valid driver’s license and maintain in good standing
• A person working in this job will need, on a daily basis, to:
  • Operate general office equipment including, but not limited to, personal computer, fax
    machine, copier and scanner
  • Read instructions, job orders, etc., complete forms and write notices
  • Perform work that is primarily of a sedentary nature in an office setting
  • Interact with employees and the general public

Headquartered in Columbia, Missouri, Alliance Water Resources is a leading provider of professional operations and maintenance services for community water and wastewater systems, serving communities in Missouri and surrounding states. Alliance has proven success with tough regulatory challenges. Without exception, every Alliance contract brings the community's system into compliance.

Alliance Water Resources offers a competitive compensation package which includes:

• Medical and Dental
• Short- and Long-Term Disability
• Life Insurance
• Paid Vacation, Sick Leave, Personal Days, & Holidays
• 401K/Profit Sharing
• Vision Plan
• Employee Assistance Program
• Bonus Program for Water and Wastewater Certification

Alliance Water Resources, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.