What are the responsibilities and job description for the Temporary Customer Service Specialist - Water position at Alliance Water Resources?
About the Job
This Customer Service Specialist position located in Clinton, MO, has varied general office and clerical work. Under the direct supervision of the Office Manager & Local Manager, this employee performs a variety of clerical duties following established guidelines.
Schedule: Monday - Friday 7:30 am – 4:00 pm
Essential Functions:
- Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact
- Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.
- Processes reports: examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
- Maintains records to ensure fees are paid as directed.
- Orders and maintains office supplies, reviews and prepares vendor invoices for payment.
- Operates various office equipment including personal computers.
- Maintains information on service requests, and log all pertinent information received from the client.
- Types and reviews for accuracy any correspondence and generate related reports.
- Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry.
- Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements.
- Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule.
- Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests.
- Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig.
- Monitors radio by answering calls and dispatching employees as needed.
- Performs related duties as needed or assigned.
Knowledge, Skills, and Abilities-Minimum Qualifications
- Knowledge of standard office practices and procedures, and equipment.
- Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
- Ability to maintain moderately complex records.
- Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.
- Possess or the ability to possess a valid driver’s license.
- Perform work that is primarily of a sedentary nature in an on-site office setting.
Preferred Qualifications: Customer service experience, experience with handling cash and accepting payments.
About Alliance
Headquartered in Columbia, Missouri, Alliance Water Resources is a leading provider of professional operations and maintenance services for community water and wastewater systems, serving communities in Missouri and surrounding states. Alliance has proven success with tough regulatory challenges. Without exception, every Alliance contract brings the community's system into compliance.
Alliance Water Resources is committed to on-the-job training and our promote-from-within culture with success traits that embody how we work together to accomplish great things.
