What are the responsibilities and job description for the Customer Service Representative position at Alliance Workforce?
Job Description
Job Description
Position : Customer Service Rep / Clerk
Schedule : 8am-5pm M-F
Pay rate : $18 ($1 raise once hired perm)
The position is more Clerk rather than CSR (required duties will to be to answer calls and talk to military clients, however most responsibilities are more clerk / administrative)
The CSR / Clerk will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.
Job Description
Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
Monitor clearing email to clear shipments as they arrive
and provide main point of contact for moves, both internally and externally
Monitor email for new shipment offerings and monitor quality scores and verify accuracy
Secure customer payment, including verify method of payment, credit card annotation and confirm any and all
information provided from the customer and ensure the agent has the accurate information
Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
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