What are the responsibilities and job description for the Senior Java Software Engineer position at AllianceIT Inc?
Title: Java IVR Developer
Location: Plano, TX
Job Type: [Full-time]
Key Responsibilities:
Design, develop, and maintain Interactive Voice Response (IVR) applications using Java and telephony integration tools.
Implement scalable and robust IVR systems, ensuring smooth user experiences and system reliability.
Develop and integrate voice processing modules with back-end systems, databases, and APIs.
Collaborate with business analysts to gather and understand user requirements for the IVR system.
Write clean, efficient, and maintainable code in Java, ensuring the highest standards of software quality.
Perform system testing and debugging to ensure the IVR application meets functional and performance requirements.
Integrate IVR applications with third-party systems such as CRM, billing, and databases.
Troubleshoot and resolve issues related to voice interactions, call flows, and integration points.
Monitor, analyze, and optimize the performance of IVR applications.
Ensure compliance with industry standards and regulations, including security and data privacy in IVR development.
Stay up to date with the latest trends in IVR technology, Java development, and telecommunication systems.
Participate in code reviews, ensure adherence to best practices, and collaborate with cross-functional teams.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience (3 years) in Java development, specifically for building IVR applications.
Strong experience with Java-based frameworks, tools, and libraries (Spring, Hibernate, etc.).
Familiarity with telephony technologies such as IVR systems, Asterisk, Genesys, Avaya, or similar platforms.
Experience with VoiceXML, CCXML, and telephony protocols (SIP, RTP, TTS, ASR).
Knowledge of integrating IVR systems with back-end databases (SQL, NoSQL).
Strong understanding of RESTful APIs and web services for system integration.
Familiarity with speech recognition, text-to-speech (TTS), and call flow logic.
Experience with version control systems like Git.
Good problem-solving skills and ability to troubleshoot complex telephony and software issues.
Ability to work independently and collaboratively within an agile team.
Preferred Skills:
Experience with cloud-based platforms (AWS, Azure, GCP) for deploying and managing IVR systems.
Experience with call center technologies and contact center integrations.
Knowledge of security protocols and compliance for telecommunication systems.
Familiarity with Docker or Kubernetes for containerization and deployment.
Understanding of Agile methodologies and tools like Jira.
Experience with unit testing and test-driven development (TDD).
Experience with CRM systems integration (Salesforce, Siebel, etc.).
