What are the responsibilities and job description for the Sr. IT Infrastructure Analyst (Mobile Device) position at Alliant Energy Corp Serv Inc?
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Are you ready to elevate your career in Mobile Device Management (MDM) and Microsoft Intune? We're looking for a seasoned professional with robust technical experience in mobile device support and carrier relationship management. This role demands expertise in support and troubleshooting, a strong focus on security and compliance, and a commitment to continuous improvement. If you're passionate about driving innovation and excellence, and have the technical skills to back it up, this is the perfect opportunity for you!
What you will do
Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.
Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels.
Provides leadership and guidance for resolution of moderate to complex operational issues.
Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.
Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.
Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users.
Prepares communications and makes presentations on system enhancements and/or alternatives.
Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.
Assists other teams and helps manage relationships with outside vendors.
Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
Bachelor's Degree Emphasis in information technology or related area Preferred
Required Experience
6 years of experience in PC support in a networked environment, including system hardware and software support
Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution
Knowledge, Skills, and Abilities
Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques.
Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
Demonstrated effective interpersonal, verbal, and written communication skills.
Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems.
Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives.
Ability to work in a diverse work environment.
Key Skills
Cloud Architectures • Configuration Management • Data Storage • Database Storage • DevOps • Disaster Recovery • IT Administration • Infrastructure as Code (IaC) • Systems Performance Monitoring • Systems Designs • Incident Management
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range:
$83,300-$105,000This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.
Salary : $83,300 - $105,000
