PRODUCTION ASSISTANT

Would you like to work in a position that provides exceptional benefits and a flexible working environment, using your attention to detail, strong sense of accountability, and ability to communicate with others in your career? Do you want an opportunity for a strong work/life balance and career growth while working on a variety of projects with diverse groups of people in the US and companywide? If you are looking to make a difference and drive your success, you have come to the right place and Alliant National Title is looking for you!

Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the Best Places to Work 8 years in a row. We are hiring a Production Assistant, experience in the Title Industry is preferred. This is a fully remote position; applicants can reside anywhere in the US.

Alliant National Title offers:

• Salary range $20-$24 per hour DOE
• Competitive PTO plus 40 hours of sick leave yearly and Holiday pay, btw your Birthday is considered a Holiday
• Paid volunteer day
• Life, Dental, Vison, EAP, ST and LT disability
• Company paid Medical for the employee and family, 95% employee paid, and 75% family paid. HDHP and PPO plans through United Health Care.

About Alliant National Title: Founded in 2005 and growing with a group of professionals with diverse skills and backgrounds, Alliant National empowers independent title agents and never competes against them. We issue title insurance in over 25 states with our corporate headquarters at the foot of the Rocky Mountains in Longmont, Colorado.

Our Purpose is to Put people at the center of relationships and our Mission is to Protect the dreams of property owners with secure title insurance by partnering with trusted independent title agents. At Alliant National, we recognize and appreciate that all the groups we work with are made up of human beings – not cogs in a machine, customer identifiers, or financial metrics. By putting people at the center of relationships, and recognizing and celebrating the humanity of others, we naturally cultivate a culture of trust and respect that allows us to deliver on our mission.

Position Summary: The Production Assistant encompasses various roles focused on assisting the Production team and providing excellent customer service to agents and vendors by monitoring correspondence for Searchers, maintaining customer satisfaction, accuracy and assisting as needed for the entire Production department.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Receiving orders via mail or other electronic means and distribute according to the defined procedures.
• Handle administrative tasks related to production.
• Maintain filing systems as advised.
• Determine the quickest and most effective way to answer client questions.
• Responsible for keeping Agents updated on file status.
• Responsible for keeping Vendors updated on timelines and expectations.
• Implement all required uploads and downloads as needed to Qualia/Softpro.
• Retrieve information as requested from records, e-mail, minutes, and other related documents; prepare written summaries of data when needed.
• Proactively learn and adapt to new software applications utilized in the Production department to support workflow efficiency and accuracy.
• Accurately prepare and type insurance policies for multiple states, ensuring compliance with specific state regulations and company standards.
• Performs other related duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Commits to doing the best job possible. Follow instructions. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Take responsibility for your own actions.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans for work activities. Set goals and objectives. Use time efficiently. Works in an organized manner.

Quality - Fosters quality focus with others. Improve processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Use technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Dealing with problems involving several concrete variables in standardized situations.

Computer Skills:

Proficient in Microsoft Office Suite.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

This position is a remote position.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s)may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Alliant National Title embraces a philosophy that recognizes and values diversity. Our goal is to attract, develop, retain and promote a talented diverse workforce in a culture where all employees will contribute to their full potential. We are an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, sexual orientation or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications. We do require a background test upon hire.

See job description, Title Industry experience is preferred.