What are the responsibilities and job description for the Parts Counter Associate position at Alliant Power?
Company Overview
Alliant Power is the nation’s leading provider of premium critical engine and exhaust gas aftertreatment repair components, specializing in Original Equipment fuel systems, turbochargers, and aftertreatment parts and installation kits for on road, off road, and marine engines. Our expansive product range and service network of certified repair experts will ensure the repair is done right and with quality parts. Alliant Power provides new and certified remanufactured parts and offers complete kit solutions to facilitate an efficient quality repair. Our 50 year relationships with industry leading manufacturers has made us the largest integrated provider of premium engine repair components. With the dedication of our technical, inside sales and operational staff in four U.S. time zones, we ensure our partners get the support and timely, accurate service they need, visit https://www.alliantpower.com to learn more about our product offering and service network.
Job Summary
Provide exceptional customer experience by administering incoming diesel fuel injection systems repair work and parts sales request from existing customers and potential customers.
Key Departmental Responsibilities
- Provide exceptional customer service in person and on the phone, creating a positive customer transaction.
- Assist in billing operations of the Service and Parts Department.
- Establish and maintain customer accounts.
- Keep track of ongoing repairs, ensure service order and requisition fulfillment occurs in a timely manner, monitor job status and parts availability.
- Support and assist Alliant Power in processing part sales, injector testing, rebuilt units, and related cores.
- Maintain department filing operations; file warranty claims and maintain work orders and sales orders.
- Operate in conformance with the requirements of the Alliant Power quality management system.
- Assist other employees both in and out of the department.
- Maintain positive and respectful attitude toward customers, vendors and employees.
Skills & Qualifications
- 2 years of experience in customer service or a related field.
- Excellent customer service skills, with a focus on building relationships and resolving issues.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to work independently and as part of a team.
- Analytical and problem-solving skills.
- Knowledge of diesel fuel injection systems is a plus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Warehouse: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
