What are the responsibilities and job description for the Customer Deployment Consultant position at Alliants?
Were Hiring a Customer Deployment Consultant
Location : Remote (US)
Salary : $Competitive
At Alliants were on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create futureproof customer experiences.
Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises
Join us as a Customer Deployment Consultant in our growing Customer Success team!
The role :
As a Customer Deployment Consultant youll manage the endtoend deployment process for our innovative platform working closely with customers to ensure smooth onboarding and successful adoption. From technical setup and configuration to user training and data migration youll be at the heart of delivering value to our clients.
Youll also act as the face of Alliants building strong relationships with customer teams instilling confidence and driving operational excellence. Collaboration is key as youll partner with Sales Customer Success and Support teams to ensure every deployment meets agreed timelines and servicelevel agreements (SLAs).
Reporting to the Customer Deployment & Readiness Lead with a dotted line to Customer Success Managers across a portfolio This role plays apivotal part in deployment and embedding the Alliants products into our customer property / brands.
Some key areas youll be working on :
- Execute deployment processes to ensure timely and successful customer onboardings.
- Identify and address potential challenges and blockers in collaboration with the Deployment & Readiness Lead.
- Ensure precise data entry and maintain process documentation supporting the shift towards automation.
- Work crossfunctionally to clear any deployment obstacles and ensure seamless handovers to the Alliants Support and Customer Success teams.
- Support the Customer Success Manager by managing a portfolio of smaller customer accounts.
- Assist in nurturing customer relationships to improve retention and drive the adoption of products.
- Conduct customer interactions to ensure they receive exceptional value and understand the benefits of Alliants solutions.
- Participate in Customer Success meetings to capture requirements and provide datainformed insights.
Important to have :
Hospitality or other strong customer service focused industry experience ideally a front line or delivery capacity.
Strong organizational and process optimization skills.
Ability to manage multiple tasks in parallel maintaining a structured and detailoriented approach.
Confidence in interacting with customers and thirdparty vendors across various levels.
Selfstarter with a proactive attitude towards problemsolving.
Excellent communication skills both verbal and written with the ability to convey information clearly and concisely.
Understanding of technical integrations and deployment processes in SaaS or similar environments.
Nice to have :
Project Management / Delivery / Business Analysis
Experience working with other technology products in the hospitality landscape (PMS TMS CMS Service Optimisation tools Payment platforms)
Familiarity with CRM and project management tools such as Salesforce Jira and Intercom.
Deployment analyst / consultant in an IT delivery organisation
SaaS integration and deployment experience (including being part of a war room team)
Whats in it for you
We know we all work better in an autonomous collaborative diverse and equitable space. To support you in becoming the best version of yourself we offer you :
A competitive salary
Up to 10% annual bonus
Remote & flexible working
25 days holiday public holidays
Digital Nomad : travel abroad while working for 30 days a year
Private healthcare
Monthly takeaway allowance
Pension with matched employer contribution
Customised onboarding kit
1500 training and development budget each year
To celebrate you joining the team we will plant a Great Oak tree
Alliants celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Skills
Jenkins,Python,Active Directory,VMware,Engineering,Tcp / IP,Deskstops,OS,Windows,Database,Linux,Java,Troubleshoot,Technical Support
Employment Type : Remote
Vacancy : 1
