Life Relationship Management Manager | Hybrid

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

What you do:

Responsible for leading a team of subject matter experts that provide a high quality, concierge-level experience for producers, FMOs and Broker Dealers when a highly complex or escalated service issue arises. Accountable for executing strategic initiatives and representing the field perspective on various projects and initiatives. Provides leadership, coaching and mentoring for their team. Works closely with sales and operations to ensure effective service and sales support is provided to key internal and external customers to help drive sales, repeat business and producer retention.

• Participates in department, sales, operations and enterprise-wide initiatives to ensure the field's perspective is represented. Understands the regulatory environment and how it impacts the business. Understands Allianz Life. Executes on yearly initiatives including assembling and leading project teams, building and implementing plans and recommendations and measuring results.
• Provides leadership, coaching and mentoring for Relationship Management staff. Coaches and develops team members to provide a superior service experience to internal and external distribution. Assists team in problem solving/resolution, finding creative solutions, collaborating across areas and continually increasing business knowledge of the team. Partners with leadership and employees to create development plans, conduct regular coaching conversations, and provide effective, timely feedback on performance.
• Coordinate key change initiatives to ensure continued service improvements. Develop cohesive plans for key business partners. Seeks areas for service and process improvements. Coordinates the analysis for proposed changes. Executes on work that supports sales and retention.
• Maintain strong working relationships with peers, key business partners, sales and operations leaders, internal and external distribution partners to deliver a high quality customer experience aligned with the sales and service strategies.
• Ensure the team delivers concierge level service to top distribution, internal and external distribution partners by taking ownership, solving problems, resolving service issues, proactively communicating key operational changes to sales teams and field partners, handling complex cases and accommodations.
  
  

What you bring:

• 6 years of experience required: Financial service, insurance or sales or operations; proven successful leadership, business acumen, relationship and customer service skills.
• Four-year degree required or equivalent experience
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.
  
  

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.

Range: $80,000 - $160,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.

69158 | Operations | Management | Allianz US Life | Full-Time | Permanent

Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer"

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let’s care for tomorrow.