What are the responsibilities and job description for the IT Service Coordinator position at Allied Business Solutions?
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IT Service Coordinator
Are you the one everyone counts on to keep things flowing effortlessly? We’re searching for a dynamic, tech-savvy dispatcher to be the driving force behind our team!
As an IT Service Coordinator, you’ll juggle tasks like a pro—dispatching technicians, coordinating service calls, and keeping our clients updated. If you thrive in a fast-paced environment, love solving tech puzzles, and can multitask like a boss, this is your chance to shine!
Details of this fundamental role?
- Manage, prioritize and triage Help Desk tickets, ensuring fast turnaround time of Incidents and Requests
- Dispatch technicians to client sites, providing all necessary details and tracking their locations to ensure timely appointments.
- Identify technical issues and match the appropriate technician skills to address.
- Identify billable and non-billable events in accordance with the Managed Services Agreements.
- Recognize recurring issues and escalate to the appropriate resources for permanent resolutions.
- Collaborate with management to improve workflows and processes while handling multiple tasks in a fast-paced environment.
- Communicate with clients, ensuring they are informed of incident progress / outages as needed.
- Ensuring client interactions have an associated ticket and creating tickets if/when needed.
- Deliver exceptional customer service by providing updates, answering calls, and maintaining tickets.
- Other duties as assigned.
What makes you shine?
- 1 years of dispatch experience preferred
- 1 years MSP Help Desk experience preferred
- Stay organized like a pro, juggling priorities and processing data with ease.
- Thrive in a fast-paced environment where every day is a new adventure!
- Bring your positive, energetic vibe to the team—we love a can-do attitude!
- Handle business client calls with professionalism and a cool, calm approach.
Want more details? Apply today and check us out to see why joining our team is your key to unlocking a bright future with a great company!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $21
