What are the responsibilities and job description for the Technical Writer position at Allied Consultants, Inc.?
Founded 33 years ago, Allied Consultants is an Austin-based firm and premier provider of technical and business staffing solutions for the State of Texas. We are currently seeking an experienced Technical Writer to be a key resource on a technical services team for our client, Texas Education Agency (TEA).
**Location: 100% Remote**
Responsibilities
Technical Documentation (External):
- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.
Qualifications
Minimum Requirements:
- 8 years of Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
- 8 years of Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
- 8 years of Jira: Experience with Jira or similar application life-cycle management tools
- 8 years of Collaboration: Strong ability to work closely with cross-functional teams
- 8 years of Communication: Excellent communication skills to effectively work with cross-functional teams
- 8 years of Customer Service: Experience in customer service, with strong communication skills.
- 8 years of Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
- 8 years of Training and Support: Experience in training other team members.
Preferred:
- 8 years of Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.
Overview
Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan. Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check. Allied Consultants is an equal opportunities employer.
