Medical Assistant/Medical Receptionist

Summary:

Under the direction of the Practice Administrator, and working with assigned Physicians, Medical Assistant/Medical Receptionist provides assistance to Physicians and services and care to patients including escorting patients to exam rooms, obtaining and recording vitals and patient history, PIF charts, other clerical duties, EMR data entry and handling telephone calls. Medical Assistant/Medical Receptionist may travel between locations and requires a positive approach, ability to multi-task, flexibility and a keen understanding of policies and procedures.

This Full-Time, Medical Assistant/Medical Receptionist position is located at Middlesex Monmouth Gastroenterology in Freehold Township, NJ.

Essential Responsibilities:

• Directed by the Practice Administrator, performs Medical Assistant procedures under the supervision of a Physician and gives instructions to patients as ordered by a Physician.
• Greets patients professionally and politely, escorts patients to exam rooms and interviews patients.
• Measures patient vitals including weight, blood pressure, pulse and temperature.
• Reconciles patient medication.
• Documents all information in patient's chart.
• May PIF charts.
• Processes tasks and/or messages in gMed.
• Searches patient information via gMed and verifies demographic information for accuracy and HIPAA compliance.
• May obtain pre-authorizations when necessary.
• Ensures all related reports, labs and information are filed in patient’s chart prior to the patient’s appointment.
• Keeps exam rooms stocked with medical supplies.
• Administrator to Physician
• Liaison between physician and patient
• Makes, reschedules, and cancels appointments.
• May check-in and check-out patients.
• Processes tasks and or messages in gMed.
• Obtain prior authorization for patient requiring authorization for radiology procedures and specialty medications
• Schedule home infusions
• Work closely with specialty pharmacies and pharmacy reps
• As directed by Physicians, may schedule patients for outpatient procedures
• Searches patient information via gMed and verifies demographic information for accuracy and HIPAA compliance
• Answer and direct telephone calls appropriately and obtain detailed information when making patient office appointments in the EMR system.
• Confirm all appointments and record in chart.
• Abides by the policies, procedures, guidelines, rules, testing, security, administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws and safeguards.
• Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
• Maintains clean, orderly and organized workstations and exam room work areas.
• Reliable and flexible, keeping absences and tardiness to a minimum, acceptable standard.
• Attend all staff meetings, training/testing
• Resolves problems either independently or by knowing when appropriate to seek out another resource.
• May log into Navinet and Ancillary portals to obtain medical information and or reports on patients.
• Performs specialized tasks, projects as requested by Physicians and or Care Center Management, accurately in a timely fashion.
• May work out of other local offices, as directed.
• Can work varying or longer schedules, if Practice needs require.
• Cross trains with other office positions and provides coverage for other positions as needed or directed.
• E prescribe, follow up on orders, tasks and recalls, pre authorize labs, radiology and biologics, interacts with pharmaceutical vendors
• Performs other duties as required

Essential Skills:

• Comfortable multi-tasking with a sharp attention to detail
• Can perform duties accurately in a timely and efficient manner.
• Can demonstrate exemplary customer service skills.
• Excellent interpersonal skills, with a strong ability to remain cordial throughout the work day as well as to maintain patience under occasional stressful situations.
• Excellent verbal and written communication skills.
• Computer skills:
  • Data Entry
  • Knowledge of EMR or ability to be trained.
• Must be able to drive or have transportation to work out of other local offices.
• Demonstrates strong time management skills and organizational skills.
• Must be able to exercise discretion, diplomacy and tact in patient and staff interaction.
• Must consistently display patience, courteousness and respect.
• Knowledge of HIPAA and OSHA Laws and safeguards, or the ability to be trained in HIPAA and OSHA, and be able to follow these guidelines at all times
• Ability to learn, understand and perform Medical Assistant procedures under the supervision of physician

Education and Experience:

• High School graduate or GED required.
• 1-2 years medical office experience preferred
• Certified graduate of Medical Assistant Program preferred
• Certification in E-prescribing preferred

Work Environment:

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.

Dress attire required: Determined by Care Center.

Days/Hours: Monday, Tuesday, Thursday 8:15am-5:00pm, Wednesday 9:00 or 9:30am - 6:30pm or 7:00pm, Friday 7:35am-3:00pm.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to see with visual acuity, talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability occasionally to lift office and medical products and supplies, up to 20 pounds.
• This position may require providing light physical assistance to a patient while escorting him or her around the office.
• This position may expose worker to substances commonly found in medical offices resulting from test procedures, waste and similar.

Travel:

• Local travel may be expected for this position between our other offices. We have sister-offices located in Holmdel in Monmouth County, and Monroe and Old Bridge located in Middlesex County.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.