Operations Project Coordinator

Long Island Gastroenterology Specialists has partnered with Allied Digestive Health, one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health – US News & World Report.

We are excited to announce that we are looking for a Full-Time Operations Project Coordinator to join our Long Island Gastroenterology Specialists team in Wantagh, NY.

SUMMARY: The Operations Project Coordinator provides support to the Practice Administrator and physician partners by leading various operational initiatives. These include but aren’t limited to: supporting front-end workflow and efficiency; leading efforts to enhance procedure recalls; enhancing efficiencies in patient cancellations and rescheduling; supporting corporate initiatives regarding quality data reporting; supporting general administrative and front-end responsibilities, as needed; leading other ad hoc projects as and when defined by the Practice Administrator.

ESSENTIAL RESPONSIBILITIES:

• Support front-end operations including, but not limited to, reception and procedure scheduling
• Liaise with clinical and billing staff to ensure patient and physician issues and workflows are addressed
• Support special projects, as and when identified by the Practice Administrator
• Learn, observe and prepare recommendations for office workflow, scheduling, etc.
• Lead practice-centered date for corporate data quality initiatives
• Support compliance with operational guidelines set forth by Allied MSO
• Complete operational requirements by scheduling patients and rescheduling procedures
• Enhancing rescheduling of cancelled appointments and leading the effort to minimize these
• Research and collect data for review with the Administrator in support of practice initiatives
• Develop and maintain a thorough working knowledge of the Athena EMR and other programs and platforms to analyze and evaluate operational and programmatic efficiencies
  
  
  

ESSENTIAL SKILLS:

• Active and continuous analytical mindset with forward-thinking approach
• Direct experience with project management assignments
• Comfortable multi-tasking with a sharp attention to detail in a stressful, fast-paced environment.
• Self-motivated
• Supportive of administrative tasks
• Comfortable liaising with various internal and external partners
• Proactive individual with excellent follow up skills
• Proficient computer skills: Microsoft & applications, knowledge of EMR system, data entry, etc.
• Knowledge of office policies; ability to hold oneself and others accountable in a professional manner
• Overall knowledge of medical procedures, billing procedures, insurance, etc.
• Knowledge of HIPAA and OSHA Laws and safeguards, or the ability to be trained in HIPAA and OSHA, and be able to always follow these guidelines
• Demonstrates strong time management, organizational and customer service skills
• Performs duties accurately and in a timely and efficient manner
• Exhibits excellent interpersonal skills with strong ability to exercise discretion, diplomacy and tact in patient and staff interaction; remain patient, courteous, and professional in all stressful situations
• Strong ability to communicate effectively with physicians, staff, and the Practice Administrator both verbally and in writing
  
  
  

MINIMUM QUALIFICATIONS:

• Bachelor's Degree required with 2 years of relevant experience, or the equivalent combination of education and experience. Directly relevant experience can be a substitute for the degree requirement.
• The successful candidate must also possess excellent interpersonal, verbal, and written communication and organizational skills.
• Knowledge of standard office software is essential, including proficiency with word-processing, spreadsheet and database software (e.g., Microsoft Office, preferred).
• Ability to multi-task and/or coordinate multiple assignments is required.
• Ability to interpret and implement policies and procedures, and effectively communicate detailed information to a diverse population, both verbally and in writing; excellent problem-solving skills is required.
• Qualified candidates must be able to effectively communicate with all levels of the organization.
  
  
  

WORK ENVIRONMENT:

• This job operates in a professional medical office environment routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Dress attire required: determined by care center
• Days/Hours: schedule is determined by the needs of the care center
  
  
  

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits

Full-time