What are the responsibilities and job description for the Deskside Support - Kamas, UT position at Allied Digital Services, LLC?
ESSENTIAL DUTIES:
Schedule, perform and/or coordinate all computer equipment changes. This also involves direction for installation of appropriate cabling and computer equipment.
- Troubleshoots PC/Laptop issues. Serves as a communication link between Information Systems and the user community for installations, moves and changes of computing equipment when required.
- Responsible for the execution of other related duties, as may be assigned by the End User Computing Manager. Participate in conversions/special project activities coordinated through the Operations, Technical Support, Development and PC Support departments.
- Assist in the reviewing and evaluating new software and hardware, as it becomes available.
- Assist in maintaining procedures documenting listed activities.
- Initiate replacement of defective or broken computing equipment.
- Perform problem identification and resolution activities on all network equipment, initiating corrective action as required.
- Perform setup and installation of computing equipment onto the network.
- Provide Helpdesk support for PC related issues.
- Other duties as assigned.
POSITION REQUIREMENTS
Essential:
- 2 year technical degree or equivalent.
- 2-4 years experience in PC Support related field.
- Good verbal and written communication skills, strong customer service orientation.
- Good organizational, analytical and problem solving skills.
- Experience with Active Directory.
- Understanding of WAN/LAN.
- Extensive knowledge of standard corporate PC software (i.e. Microsoft Office) and hardware.
Desirable:
- Undergraduate degree in MIS or equivalent.
- Basic printer setup and debugging knowledge.
- Microsoft certifications.
Physical Requirements
- Must be able to lift up to 50 lbs
Job Type: Full-time
Pay: $24.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25
