Deskside Support Technician - VIP White Glove - Denver, CO

Onsite VIP - White Glove Support Role, Denver CO, 80202

Key Responsibilities :

• Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
• Able to troubleshoot hardware/software issues with laptops and workstations
• Knowledge of AD, AzureAD & managing and troubleshooting Windows 10,11
• Device Lifecycle management and reporting.
• Deskside and white glove support experience
• Hands-On Knowledge of Intune with Device configuration and Compliance management.
• Autopilot provisioining using Intune.
• Device patch management using SCCM and Intune.
• Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record
• Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software
• Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
• Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
• Ability to identify problems and proactively suggest ways to improve processes as applicable
• Contribute to Knowledge Base content in line with writing styles and content guidelines
• Create / Maintain / appropriate User Guides/SOP's and publish updates as needed
• Should be experienced with Asset Management. Physical Asset management and inventory update

Qualifications & Knowledge :

• 3 to 5 years of experience providing onsite and/or remote technical support to end-users in Workstations and Mobile devices environments.
• MCSE Certified (Not Mandatory)
• Good working knowledge in Microsoft modern workplace and O365.
• Must have good knowledge of Azure AD, Intune and related technologies.
• Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)
• Specialist technical experience, ideally within a Desktop support role of which at least 5 years must be in a support role.
• ITIL Foundation.

Experience, Skills and Behavioural Requirements :

• Moderate Intune experience a must.
• Ability to work in a team environment or independently.
• Provides resolutions to a variety of technical problems of moderate scope and complexity.
• Communicates clearly with technical and non-technical audiences, both verbally and written.
• Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
• Professional attitude and demeanour.
• Skilled at setting priorities to complete tasks/projects within scheduled timeframes.
• Strong analytical skills for effective troubleshooting and problem-solving.
• Contributes to projects and milestones as per the needs of the business.
• Basic understanding of group management/administration tasks
• - Familiarity with telecommunication technologies and protocols- Proficiency in scripting languages such as PowerShell for automation tasks- Experience with LDAP integration and authentication protocols- Certifications such as CCNA or CCNP are a plus. If you are a highly motivated individual with a passion for networking and problem-solving, we want to hear from you! Join our team of talented engineers and contribute to the success of our organization.Please note that this is not a remote position. The engineer will be required to work on-site at our location.We offer competitive compensation packages, including benefits such as medical insurance, retirement plans, and paid time off. Additionally, we provide opportunities for professional development and growth within the company.To apply for this position, please submit your resume highlighting your relevant experience and certifications. We look forward to reviewing your application!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $25 - $30