Factory Support IT Technician-2nd Shift-Louisville, KY

*Position Title:

Factory Support IT Technician – 2nd Shift

*JOB DESCRIPTION

The position of Factory Support IT Technician performs troubleshooting, repair, and preventative maintenance of factory floor proprietary software and hardware as well as industrial scanners, end user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Essential duties for the position include, but are not limited to the following:

· Provide factory floor, IT support with proprietary software and hardware

· Provide basic industrial scanner support including scanner troubleshooting and configuration.

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with End User Computing (EUC) equipment

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Support end users with mobile computing platforms

· Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

· Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

· Utilize problem management database and systems to track and report on customer calls and requests.

· Communicate technical information to technical and non-technical team and customers.

· Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Requirements:

· 2nd Shift is Monday – Friday (after initial training on 1st)

· Occasional weekend work and after-hours work possible

Experience:

· Requires 3 years of related work experience

· Sound knowledge of imaging tools (Dell Image Assist, etc.)

· Sound knowledge of data backup and recovery tools (MS OneDrive)

· Installing, upgrading, and migrating to Windows 10/11

· Deploying Windows 10 in large enterprises

· Configuring hardware and applications

· Configuring network connectivity

· Configuring access to resources

· Configuring mobile computing

· Monitoring and maintaining systems that run Windows 10/11

· Configuring backup and recovery options using OneDrive

Certifications:

· A Certification

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road

Salary : $18 - $22