What are the responsibilities and job description for the Incident Technician, IT Desktop Support position at Allied Digital Services, LLC?
Job Summary
IT Incident Technicians are responsible for identifying, troubleshooting, and resolving technical issues that arise within a company's IT infrastructure by logging incidents, diagnosing problems with hardware and software, implementing solutions, and communicating status updates to users while working within an incident management system to track and prioritize problems effectively.
The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Responsibilities
- Software installation.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.
- Provide support for operating system drivers, software and firmware.
- Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop virtual machine.
- Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to.
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all Incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing afterhours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc
Work Environment:
· Typically based in an office environment with the potential for occasional on-site visits to user locations.
· May involve working outside of regular business hours to support critical incidents.
Join us in this exciting opportunity to contribute to our IT operations while developing your skills in a supportive environment. We look forward to your application!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road
Salary : $22 - $24
