What are the responsibilities and job description for the Alarm Operations Manager position at Allied Fire Protection?
ALARM OPERATIONS MANAGER
JOB DESCRIPTION
Job Responsibilities include but are not limited to:
- Oversee all construction and service of fire alarm processes
- Monitor and report on metrics involving revenue, gross margin, and productivity
- Develop/implement/continuously improve process to convert installation clients to service sales
- Assist in the growth of fire alarm and gas suppression business
- Oversee audits and work instructions improvement process to ensure integrity and relevance
- Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met
- Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees
- Develop/augment/update sales pricing program for construction and service sales
- Assist in preparation of construction and service sales budget and resources analysis with CEO
- Propose ways to leverage technology and process improvement to increase productivity and profitability
- Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices
- Perform other duties as assigned by executive management or CEO
Expectations:
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Safety First
- Start each meeting with a Safety Topic
- Complete Monthly Jobsite Visits/Observations
- Hold team accountable for all Safety Initiatives
- Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team
- Communicate effectively and professionally within the department and with internal and external customers
- Understand and Follow HR and Safety Initiatives and Processes
- Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.
- Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
- Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
- Confirm required payment terms on open jobs
- Timely Review and Sign Off on Reports
- Active, Inactive, Greater than 50% Profitability
- Liens and Notices
- Track and Ensure Profitability of Department
- Oversee Change Order Management
- Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
- Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
- Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
- Ensure Inventory Control measures are in place for department
- Ensure multiple bids for Material Purchasing optimization
- Manage Subcontractors and review/approve all subcontractor invoices prior to payment
- Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
- Maximize Labor Production and Efficiency while maintaining quality standards
- Overhead Review – semi-annual meetings with leadership
- Maintain Quality Control in all aspects of the department
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Reduce Turnover and Increase Retention within department
- Training
- Input and Development of Training Requirements
- Commitment to Training at all levels for all team members
- Be an Expert on Every Aspect of Your Business/Department
- Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
- Operations – Labor/Productivity, Materials Purchasing
- Sales
- Administration
- Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
Knowledge:
- Must have knowledge of fire alarm systems which includes materials
- Understand fire protection installation requirements
- Ability to properly read fire protection blueprints
- Minimum education of High School Diploma or equivalent
- Knowledgeable with NFPA 72 rules and all necessary codes
- Nicet II and III certification preferred
- Knowledge of P&L a plus
- Experience or knowledge of Excel
- Must possess intermediate skills in Microsoft Word and Excel software
Work Experience:
- 10 years of experience in installation, service, and/or inspection of fire alarm systems
- 5 years of experience in Business Management
- 2 or more years of experience in direct profit and loss responsibility. Process management, construction and/or service sales
- 5 years of experience in fire alarm sales and/or service, preferred
- Experience with fire alarm and suppression systems, preferred
Skills and Competencies:
- Self-motivated, ambitious, and interactive
- Communicative, detail-oriented, and organized
- Demonstrate positive team work and ability to be a team leader and mentor
- Excellent communication, training, and planning skills required
- Sense of pride, integrity, and organizational ability required
- Must be able to work independently and with others
