What are the responsibilities and job description for the Sprinkler Service Technician position at Allied Fire Protection?
Job Description
Job Description
SPRINKLER SERVICE TECHNICIAN
JOB DESCRIPTION
Job Responsibilities include but are not limited to :
Diagnoses fire sprinkler system performance through observation, testing and setup
Disassembles and reassembles sprinkler systems to perform trouble shooting and preventative maintenance
Operates hand tools, power tools, gauges and measuring equipment to perform service to the system
Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements
Completes documentation of invoicing data based on hours worked and materials or equipment used to perform the service
Explains the service charges and work performed to the satisfaction of the customer.
Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review
Other duties as assigned
Expectations :
Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
Safety First
Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
Ensure timely and accurate Incident and Accident Reporting
Hold yourself accountable for all Safety Initiatives
Hold yourself accountable for Safe Driving of Company Vehicles
Ensure awareness and support of Stop Work Authority
Complete all Training Requirements – Safety, Certifications, etc.
Submit accurate Timesheet – job numbers / names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
Ensure all required documents are complete, accurate and professional, with required signatures
Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management
Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
Keep jobsites clean and organized
Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
Timeliness – at the job on time; attendance; communication with supervisor; paperwork
Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
Maintain Quality Control i.e. reduce the need for return trips and warranty work
Maintain a Professional appearance
Communicate effectively and professionally within the department and with internal and external customers
Teamwork – maintain positive interactions within your team, local office, etc.
Actively Participate in required team meetings
Ability to work overtime, out of town or on-call as needed
Knowledge :
A high school diploma or equivalent (G.E.D.)
Ability to maintain on-going required continued education, professional licenses and / or certifications as required by the position
Diagnostic ability as demonstrated through prior experience and / or training
Work Experience :
Minimum of five (5) years relevant work experience to include service experience on wet, dry, pre-action and deluge sprinkler systems
Skills and Competencies :
Ability to maintain proper documentation on provided electronic device for work performed
Ability to meets requirements of company vehicle driving policy which includes a valid Driver’s License and a motor vehicle record in good standing
Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements
Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment
Ability to effectively communicate with peers, supervisors and the customer
Good math, verbal, written skills as well as good interpersonal skills
Basic to moderate computer skills are desired
Ability to read blueprints and schematic drawings
Ability to follow specific directions (written / verbal), perform a changing variety of duties, repeat tasks of short duration according to a set procedure and work within precise limits and standards of numerical accuracy
Ability to meet customer requirements and maintain an acceptable customer satisfaction rating
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