Account Coordinator Supervisor

Supervises the Account Coordinators

Supervises the Account Coordinators

Summary/Objective: The Custom Account Coordinator Supervisor at Allied Gallery oversees all functions of the Account Coordination team to ensure efficient customer service and operational excellence.

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

General Account Coordination Functions:

• Illustrating a strong understanding of customer’s needs and objectives and liaising closely with them.
• Receive and process new business from customers into the system accurately.
• Manage multiple accounts at any given time ensuring quality customer service.
• Effectively communicate with customers and other interdepartmental teams via email and phone.
• Resolve customer issues via phone or email in a timely and professional manner.
• Answer customer questions regarding accounts and services.
• Make updates and changes to job information/order as needed.
• Act as a liaison between the outside sales team and production.
• Submitting subcontractor invoicing.
  
  
  

Supervisory Functions:

• Support the Install Supervisor with the day-to-day tasks of overseeing the Account Coordinators.
• Communicate issues and concerns in an effective manner to ensure a timely resolution.
• Work closely with the Account Coordinators to ensure accuracy and efficiency with processing jobs and collecting documentation.
• Manage daily workflow within the department and maintain open communication with sales, production, and installation.
• Work closely with Management to streamline procedures and update best practices across departments.
• To support the Sales and Production departments to promote business growth projections for the current year.
  
  
  

Essential Skills, Knowledge, Abilities, and Mental Requirements:

• Knowledge:
• Knowledge of industry trends.
• Skills:
• Leadership
• Communication
• Client Relationship Management
• Team Management
• Organization
• Problem-solving
• Strategic Thinking
• Attention to Detail
• Adaptability
• Time Management
• Conflict Resolution
• Analytical Skills
• Training and Development
• Collaboration
  
  

• Abilities:
• Ability to manage multiple accounts simultaneously.
• Ability to resolve customer issues effectively.
• Ability to adapt to changing priorities and deadlines.
• Ability to maintain composure under pressure.
  

Work Environment: General office setting with hazards associated with clerical duties.

Physical Demands: Minimal physical demands such as walking short distances, bending, twisting, and picking up office equipment and documents.

Travel Required: Minimal travel required to attend training events and meet customer needs.

Required Education and Experience:

• High school diploma or equivalent.
• At least two years of administrative experience in a relevant field, such as account management, client services, or administrative support roles.
  
  
  

Preferred Education and Experience:

• Associate’s degree in office administration, Business Management, or a related field.
• Additional years of administrative experience beyond the minimum requirement.
• Experience specifically in account coordination or supervisory roles (optional but advantageous).
  
  
  

Affirmative Action/EEO Statement: Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.

Other Duties:

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.