What are the responsibilities and job description for the Customer Service Coordinator position at Allied Machine & Engineering?
Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.
The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.
Location: 120 Deeds Dr. Dover, OH 44622
Hours: 9:00am - 5:30pm in-person
Requirements
- Excellent interpersonal, verbal, and written communication skills.
- Proficient typing skills required.
- Organized with attention to detail.
- Ability to multitask.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Proficient in Microsoft Office Suite or related software.
Education/Experience:
- High School diploma or equivalent.
- Customer service experience preferred.
- Data entry experience preferred.
- Experience using ERP and CRM systems preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Duties/Responsibilities:
- Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
- Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
- Maintains accurate records of customer interactions and transactions.
- Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
- Coordinates shipments to ensure customer satisfaction.
- Prepares necessary reports for customer service department.
- Performs other related duties as assigned.
Benefits
- Competitive wages and increases
- Paid time off that begins to accrue immediately
- Paid holidays
- Healthcare, dental, and vision insurance
- Clean, safe working conditions
- Climate controlled (72° year-round)
- Bonus incentive program
- 401k Plan with a generous company match
- Apprenticeship program
- Tuition assistance program
Salary : $17 - $22
