What are the responsibilities and job description for the Remote Facility Maintenance Customer Service Account Manager position at Allied National Services?
At Allied National Services , we specialize in delivering reliable, high-quality facility maintenance solutions to a diverse range of clients. Our mission is to provide exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate will have experience in facility maintenance and a passion for providing top-tier customer service.
Job Description :
As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring that their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This role is fully remote, allowing you to manage accounts, coordinate services, and provide solutions from anywhere.
Key Responsibilities :
- Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.
- Respond promptly and professionally to client inquiries and service requests related to facility maintenance.
- Coordinate maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.
- Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.
- Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.
- Maintain accurate records of service requests, repairs, and communications within our systems.
- Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.
- Provide expert guidance to clients on facility maintenance best practices and preventative care.
- Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.
Qualifications :
What We Offer :
How to Apply :
If you have the experience and passion for delivering exceptional facility maintenance customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.
