What are the responsibilities and job description for the IT Support Specialist position at Allied OneSource?
Are you passionate about technology and providing exceptional support? Join our team as an IT Support Specialist, where you'll be at the heart of keeping our operations running smoothly! From troubleshooting hardware and software issues to supporting a dynamic team across multiple locations, you’ll play a crucial role in ensuring our IT infrastructure stays top-notch. If you’re a problem solver with a customer-first mindset and love learning new technologies, this is the perfect opportunity to grow your career in a fast-paced, supportive environment. Requirements:
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- Relevant degree in IT, Computer Science, or a related field, or equivalent hands-on experience; network experience is highly preferred.
- Strong expertise in troubleshooting and managing Windows operating systems.
- A proactive attitude toward learning and mastering new technologies to stay current in a rapidly evolving field.
- Practical experience with Microsoft Office 365 and other enterprise-level software solutions.
- Bonus points for certifications like CompTIA A , Network , or Microsoft Certified Professional (MCP), along with experience in Microsoft Azure, Intune, RIMAS, Egnyte, and IP Camera/NVR systems.
- Offer expert technical assistance for hardware, software, and network problems, ensuring smooth operations for users.
- Respond to inquiries through phone, email, or in-person, while accurately logging all issues in the internal ticketing system.
- Install, configure, and maintain a variety of devices, including desktops, laptops, printers, kiosks, and mobile phones.
- Manage user accounts and permissions, ensuring proper access control across the organization.
- Collaborate with external vendors to troubleshoot and resolve technical challenges, ensuring system stability and performance.
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Salary : $55,000 - $75,000
