Leasing Associate

Description

• Sales and Leasing:

  • Performing all sales and leasing activities, including marketing the property and available units. 
  • Conducting property tours and providing information to prospective tenants. 
  • Assisting with the lease signing process, including application completion and lease execution. 
  • Ensuring the property and show units meet company standards. 

• Resident Relations:

  • Warmly greeting visitors, prospective renters, and current residents. 
  • Maintaining positive resident relations and addressing any concerns or issues. 
  • Ensuring the move-in and move-out processes are smooth and efficient. 

• Administrative Tasks:

  • Recording all telephone and in-person traffic. 
  • Ensuring the application and lease are completed accurately and thoroughly. 
  • Ensuring the renewal process is completed. 
  • Assisting with the move-out process. 

• Other Duties:

  • May be required to assist with other duties as assigned by the property manager or supervisor. 
  • Assume Property Manager's duties/authority in absence of immediate supervisor in accordance with company and property guidelines. 

Key Skills:

• Excellent customer service and interpersonal skills.
• Strong sales and marketing skills.
• Ability to work independently and as part of a team.
• Proficiency in computer software and data entry.
• Strong organizational and time management skills. 

Note: This job description is a general overview, and specific responsibilities may vary depending on the specific property and location. 

Qualifications

• High School Diploma or Equivalent:

  A high school diploma or GED is the minimum requirement. 

• Relevant Experience:

  Previous experience in leasing, sales, or customer service is highly valued. 

• Post-Secondary Education:

  While not always mandatory, an associate's or bachelor's degree in real estate, business, or a related field can be advantageous. 

• Leasing Certification:

  Consider pursuing certifications like the National Apartment Leasing Professional (NALP) certification offered by the National Apartment Association. 

• Real Estate License:

  In many areas, a real estate license is required to lease properties and receive compensation. 

Skills and Abilities:

• Communication Skills:

  Excellent verbal and written communication skills are crucial for interacting with potential tenants, residents, and colleagues. 

• Customer Service Skills:

  A friendly, outgoing, and helpful attitude is essential for building rapport and providing excellent customer service. 

• Sales Skills:

  Leasing agents need to be persuasive and adept at marketing and selling properties. 

• Organizational Skills:

  Maintaining accurate records, managing schedules, and following up on leads requires strong organizational skills. 

• Problem-Solving Skills:

  Leasing agents often encounter challenges, so the ability to think critically and find solutions is important. 

• Time Management Skills:

  Balancing multiple tasks and meeting deadlines requires effective time management. 

• Multitasking:

  Leasing agents often handle multiple tasks simultaneously, so the ability to multitask is important. 

• Attention to Detail:

  Ensuring accuracy in lease agreements and other paperwork requires a keen eye for detail. 

• Proficiency in Software:

  Familiarity with property management software Resman and Microsoft Office Suite is often required.