What are the responsibilities and job description for the Information Technology Technician position at Allied Staff Augmentation Partners, Inc. ( ASAP, Inc. )?
📍 Location: Moncks Corner, SC
📅 Full-Time | Onsite Role
Our client is seeking an IT Technician to join their Technology Service Desk call center, providing hardware and software support for end-users. This role is essential in maintaining the corporate IT infrastructure, ensuring minimal system downtime, and optimizing IT performance.
Key Responsibilities:
✅ Provide technical support for hardware and software issues via phone and onsite assistance
✅ Diagnose, install, reimage, configure, and test PCs, Mac OS, printers, and other hardware
✅ Troubleshoot and resolve desktop software issues
✅ Support mobile devices, including installation, configuration, and troubleshooting
✅ Maintain an up-to-date hardware and software inventory
✅ Participate in a 24x7 on-call support rotation
Qualifications & Skills:
✔️ Strong customer service skills with the ability to support users effectively
✔️ Call center experience preferred but not required
✔️ Experience with Windows and Mac OS environments
✔️ Familiarity with mobile device management (MDM) systems
✔️ Ability to work in a fast-paced IT service desk environment
✔️ Excellent troubleshooting and problem-solving skills
Salary : $24 - $27
