Account Coordinator

Job Description

Job Description

SUMMARY OF POSITION AND RESPONSIBILITY :

The Account Coordinator at Allied Stone Inc. plays a pivotal role in facilitating seamless communication and coordination between the Sales and Client Services teams, as well as Production Facilities and the Installation Team. This position demands a detail-oriented individual with exceptional organizational and interpersonal skills to ensure client satisfaction and operational efficiency.

Essential Functions :

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Act as a central point of contact between Sales, Client Services, Production Facilities, and the Installation Team.
• Ensure seamless communication and efficient collaboration across departments.
• Facilitate effective information flow to guarantee timely project execution and client satisfaction.
• Assist in managing client accounts, including maintaining accurate records, tracking orders, and addressing client inquiries.
• Collaborate with the Sales team to gather client requirements and preferences, facilitating a smooth handoff to Client Services.
• Coordinate with internal departments to ensure timely delivery of products and services, meeting client specifications and project timelines.
• Assist in preparing reports, presentations, and other documents to support client meetings and discussions.
• Maintain organized and efficient filing systems for client-related documents, both physical and digital.
• Address client inquiries and concerns promptly, providing accurate information and solutions.
• Collaborate with cross-functional teams to achieve organizational goals and enhance the overall customer experience.
• Ensure compliance with company policies and procedures related to client interactions and services.

QUALIFICATIONS (EDUCATION, CERTIFICATIONS AND / OR TRAINING) :

Required Education :

Preferred Education :

Required Experience :

Preferred Experience :

ESSENTIAL SKILLS, KNOWLEDGE, ABILITY AND MENTAL REQUIREMENTS :

Knowledge

Awareness of the products offered by the company.

Proficiency in using MS Office Suite, including Excel.

Skills

Proficiency in MS Office Suite, including Excel.

Effective verbal and written communication skills for coordinating with clients and team members.

Excellent time management skills to handle client inquiries and follow-ups.

Abilities

Ability to analyze client issues and facilitate prompt resolution.

Ability to adapt to changing client needs and inquiries.

Work Environment :

Physical Demands :

Travel Required :

About Allied Stone :

Allied Stone is the industry’s choice for multifamily cabinets and countertops. From design to completion, we provide superior service, support, and turnkey solutions. All of our products are 100% manufactured in the U.S.A. Using state-of-the-art and real-time cloud-based equipment, providing the highest efficiency to complete your order with shorter lead times. With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology, we create a seamless client experience that results in unrivaled finished spaces.

Allied Stone Offers :

Affirmative Action / EEO Statement :

Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.

Other Duties :

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee / applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee / applicant when possible.