What are the responsibilities and job description for the Client Relations Manager - Field position at Allied Stone Inc?
Job Description
Job Description
Allied Stone Inc. is seeking a service-oriented Client Relations Manager to act as a liaison between customer, client, and operations. Primarily tasked with ensuring customer satisfaction, they will build relationships by regularly visiting our established builders and customers, gathering feedback and insight related to current operational challenges. They will utilize critical thinking skills to ensure all client needs and concerns are addressed in an efficient manner, providing recommendations and solutions to our internal teams to resolve current issues and prevent future challenges. They will also work to develop and maintain relationships with key stakeholders.
ESSENTIAL FUNCTIONS :
- Interact regularly with current clients and customers, maintaining a continuous schedule of client visits to check-in and provide on-site support related to projects / installations / future business
- Consistently network with clients and customers to identify and address specific needs, foster relationships, and raise positive brand awareness
- Act as liaison between customers and internal departments to ensure all client requirements are met
- Coordinate with sales and operations department leadership and stakeholders; provide recommendations and strategies related to process and procedure improvements
- Answer customer and client questions and inquiries regarding our services and products
- Provide data and feedback to stakeholders and operations department related to the health and potential of current clients
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
QUALIFICATIONS (EDUCATION, CERTIFCATIONS, AND / OR TRAINING) :
High School diploma or GED
Bachelor’s degree in relevant subject
2 years in sales, field service, account management, or customer service; specific experience in the construction industry strongly preferred
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES (KSA) :
WORK ENVIRONMENT :
This position will be performed in both an office setting and a job-site setting.
PHYSICAL DEMANDS :
This position may require you to lift stone samples and other objects that way between 25-50lbs on a frequent basis
TRAVEL REQUIREMENTS :
This position will require you to travel throughout the Austin and Houston metro area.
ABOUT ALLIED STONE INC. :
With over 20 years of experience, Allied Stone Inc. is a trusted leader in high-quality stone fabrication. We foster long-lasting partnerships with major suppliers to ensure consistent quality at competitive prices. Our trendsetting designers, skilled craftsmen, and cutting-edge technology create seamless client experiences, resulting in unrivaled finished spaces.
ALLIED STONE INC. OFFERS :
AFFIRMATIVE ACTION / EEO STATEMENT :
Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.
OTHER DUTIES :
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.
