What are the responsibilities and job description for the Client Services Rep position at Allied Stone Inc?
This position is responsible for delivering exceptional service to our clients post installation. This role requires a strong customer-centric approach, effective communication skills, and collaboration with internal teams to ensure client satisfaction in every interaction.
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance with products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.
QUALIFICATIONS (EDUCATION, CERTIFICATIONS AND/OR TRAINING):
Required Education:
- HS Diploma or Equivalent
- Associates Degree
- Experience in a client-facing role with a strong focus on customer satisfaction.
- Knowledge of CRM software, specifically [insert relevant software]
Preferred Experience:
- This is the wish list that the most ideal candidate would possess.
ESSENTIAL SKILLS, KNOWLEDGE, ABILITY AND MENTAL REQUIREMENTS:
- Proficient in MS Office Suite, including Excel.
- Exceptional customer service and interpersonal skills.
- Effective communication and problem-solving abilities.
- Detail-oriented with a focus on delivering accurate and efficient solutions.
- Ability to collaborate effectively with cross-functional teams.
Work Environment:
This position will be performed in an office environment
Physical Demands:
This position will have little to no physical demands
Travel Required:
This position will have little to no travel requirements
Allied Stone Offers
- Competitive salaries and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive, and rewarding work environment
- Allied Stone is an Equal Employment Opportunity Employer
Affirmative Action/EEO Statement:
Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.
