What are the responsibilities and job description for the Account Manager position at Allied Tube and Conduit Corporation?
Job Description
Job Description
Account Manager
Who we are :
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for :
We are currently searching for an Account Manager to be based out of Harvey, IL. Reporting to the Inside Sales Manager, the Account Manager will be responsible for building strong relationships with assigned accounts, working in conjunction with Outside Sales to address customer needs and increase service levels, and identifying new business opportunities among both existing and new accounts. The Account Manager works with cross-functional internal teams to improve the entire customer experience.
The ideal candidate will have at least 5 years of experience in a sales or customer facing role and proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
Experience in lean manufacturing or business system-based company is a plus.
What you'll do :
- Responsible for keeping current customers satisfied by delivering exceptional customer service on a day-to-day basis.
- Serve as the lead point of contact for all customer account management matters, including identifying customer needs, ensuring proper quotes are used, and translating customer needs into solutions.
- Build and maintain strong, long-lasting customer relationships.
- Liaise between the customer and other internal teams, manage the expectations of customers, and ensure disruptions do not occur during the service delivery process.
- Minimize aged inventory and aged receivables.
- Run ad hoc reports to provide customer updates.
- Assist with challenging customer requests and / or escalate issues as needed.
- Responsible for working with the Outside Sales team to onboard new customers.
- Responsible for managing and cleaning daily inventory reports for customers to ensure old and aged orders are properly maintained.
What you'll bring :
Within 3 months, you'll :
Within 6 months, you'll :
Within 12 months, you'll :
Atkore is a four-time Great Place to Work© certified company and a two-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
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