What are the responsibilities and job description for the Customer Service Account Manager III position at Allied Tube and Conduit Corporation?
Job Description
Job Description
Customer Service Account Manager III
Who we are :
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for :
We are currently looking for a Customer Service Account Manager to be based out of our Chino, CA facility. Reporting to the Customer Service Manager, the Customer Service Account Manager III will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore.
What you’ll do :
- Act as the lead contact for intercompany communication between RSM, Demand Planning, Traffic, Quality, AR, Controllers, IT, Quotations,
- Train CSAMs on the different processes included in the standard work for the position
- Assist CSAMs with any questions or issues they encounter. Escalate to the Customer Service Manager when necessary.
- Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
- Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
- Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
- Back up Customer Service Manager when necessary
- Manage Regional Territory and agent standard processes to improve the customer experience.
- Review traffic reports for their territory
- Assist Manager with Month End Closing
- Set up all new agent employees as part of the electrical portal team
- Assist with Desk Coverage
- Assist in auditing all CSR OE’s Weekly
- Assist in Reporting at KPI board
- Maintain Agent / CSR List
What you’ll bring :
Within 3 months, you’ll :
Within 6 months, you’ll :
Within 12 months, you’ll :
Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $55,120 - $75,790. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include :
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
LI-KB1
Salary : $55,120 - $75,790
