What are the responsibilities and job description for the Network Control Center Operator I position at Allied Universal?
Adesta(TM), an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Adesta, an Allied Universal® Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer’s wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.
RESPONSIBILITIES:
- Monitoring of customer’s wide variety of networks
- Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
- Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
- Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
- Perform subscriber radio control functions as needed
- Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
- Initiate disaster recovery phone reroutes as needed.
QUALIFICATIONS:
- 2-year college degree preferred. High School Graduate or equivalent required.
- Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
- Strong data entry skills and proficient with Microsoft Word, Excel & Access.
- An acceptable equivalent combination of education and experience will be considered.
- Must have strong customer service and interpersonal skills
- Possess strong attention to detail
- Proven ability to execute multiple tasks efficiently and effectively
- Ability to be flexible and handle change in a dynamic operations center environment
- Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports. Should possess good customer service abilities along with refined grammar skills. The position may require a lot of interaction and outside calls with field personnel, customers and vendors which must be handled in a professional manner.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
