Operations Support Manager

Overview

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Job Description

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Operations Support Manager. The Operations Support Manager is responsible for day-to-day overseeing various operational and administrative aspects within the department such as contract compliance, Invoicing, scheduling, and client relations. The Operations Support Manager Is solely responsible for recruitment, monitoring new hire onboarding and identifying and creating training programs.

RESPONSIBILITIES:

• Develop and maintain operating procedures for the operations support function
• Responsible for monitoring contract compliance and review contracts to identify required modifications
• Evaluate and for resolve all training needs, identify gaps, and create and assign training programs
• Monitor all new hire onboarding; design and implement productivity enhancement measures
• Responsible for end to end recruiting strategy, including reviewing resumes, phone screening scheduling and conducting interviews; selection and placement decisions as well as make recommendations for hire/no hire
• Collection and submission of billing information, to include purchase orders, to shared services
• Communication with clients regarding invoicing issues and submitting necessary corrections to shared services
• Communication with clients regarding accounts receivables/collections
• Review, coding and submission of subcontractor invoices to Accounts Payable for payment
• Subcontractor communication related to pay, invoice submission or changes to critical information
• Responsible for overseeing permanent job scheduling in WinTeam
• Hold payroll accuracy to 98% or better in accordance with company standards; tracks and report current subcontractor pay accuracy on a weekly basis

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor’s Degree in Business Administration, Human Resources, Finance, or related field of study
• Associate degree in Business Administration, Human Resources, Finance, or related field of study with a minimum of four (4) years of business administration, human resources, finance experience
• High School diploma with a minimum of six (6) years of business administration, human resources, finance experience
• Prior work experience as a team leader
• Minimum of two (2) business administration, human resources, finance experience
• Proven ability to influence key business partners
• Ability to build strategic vision and drive organizational change
• Strong organization and planning skills with the ability to work in and define ambiguity/gray areas
• Advanced computer skills and proficiency; proficiency with Microsoft Office
• Strong inter-personal and networking skills with a strong ability to work in a team environment
• Ability to multi-task, discerns patterns in detail
• Excellent oral and written communication skills
• Ability to think through problems for logical solutions, and remain calm and professional under stress
• Able to work and communicate effectively with all levels of leadership
• Planning and organizing skills
• Problem solving skills
• Active listening skills
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Write informatively, clearly, and accurately
• Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Former Military or law enforcement background
• Bachelor’s degree in protective service, business, or related field
• Previous verifiable event security experience
• Previous verifiable private/corporate security experience
• Working knowledge of WinTeam

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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