Security Services Coordinator

Allied Universal's vision is to be the most trusted and respected security and facility services company in North America.

Job Description

We are seeking a highly skilled and experienced Site Supervisor to join our team, who will be responsible for overseeing the delivery of quality services to assigned customers. As a liaison between customers, Operation Managers, and security officers, you will play a key role in ensuring seamless communication and effective service delivery.

Responsibilities:

• Manage Customer Relationships: Foster strong relationships with customers, ensuring their needs are met and expectations exceeded.
• Lead and Develop Team Members: Provide coaching, recognition, and discipline within approved empowerment range to site staff, promoting a culture of continuous learning and improvement.
• Operational Oversight: Supervise and coordinate the delivery of quality services to assigned customers, ensuring compliance with all relevant regulations and policies.

Requirements:

• Education and Age: Be at least 21 years of age with a high school diploma or equivalent.
• Communication and Interpersonal Skills: Possess effective written and oral communication and interpersonal skills to deal with all levels of personnel and the general public in a professional and effective manner.
• Licensing Requirements: Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Certifications and Clearances: Successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.
• Customer Service and Communication: Display exceptional customer service and communication skills, ensuring a positive experience for clients and colleagues alike.
• Technical Skills: Have intermediate computer skills to operate innovative, wireless technology at client-specific sites.
• Crisis Management: Able to handle crisis situations calmly and efficiently, prioritizing the safety and well-being of all individuals involved.
• Scheduling and Billing Software: Capably utilize scheduling and billing software to produce reports requiring interpretation and action for effective business management.
• Contract Standards: Enforce Contract Standards, ensuring compliance with all relevant regulations and policies.
• Site Safety Programs: Administer site safety programs outlining site-specific hazards for security officers, including vehicle/driving safety as appropriate to corporate procedures.
• Unemployment Hearings:
• Benefit Administration:
• Policies and Procedures: Enforces Allied Universal policies as outlined in the handbooks and executive memos.
• Adaptability and Physical Demands: Able to work in various environments, such as cold weather, rain/snow, or heat; occasionally lift or carry up to 40 pounds; climb stairs, ramps, or ladders occasionally during shift; stand or walk on various surfaces for long periods of time.