What are the responsibilities and job description for the Help Desk Technician (Remote) position at Alligator Home Inc.?
Job Description
$31 per hour
Full time or Part time (Remote)
Weekend shifts available
As a Help Desk Technician, you will be responsible for providing technical support and troubleshooting assistance to our clients, ensuring their IT systems run seamlessly and efficiently. This is a remote position, and you will have the opportunity to work from the comfort of your own home while still making a meaningful impact on our clients' businesses.
Key Responsibilities:
- Diagnose and resolve technical issues, such as network connectivity problems, software and hardware malfunctions, and peripheral equipment issues, for our clients via phone, email, or remote desktop support
- Provide timely and efficient technical support to our clients while maintaining a high level of customer service
- Escalate complex issues to the appropriate team for resolution and document all troubleshooting steps taken for future reference
- Collaborate with other team members to continuously improve processes and procedures for delivering exceptional customer support
- Monitor and maintain clients' IT systems to ensure smooth operation and proactively identify and resolve potential issues before they impact the clients' business
- Keep track of all support requests and ensure timely follow-up and resolution within the agreed-upon SLAs
- Provide training and guidance to clients on using new hardware or software applications as needed
Qualifications:
- Proven work experience as a Help Desk Technician or a similar role
- Strong experience with Windows and Mac operating systems, as well as Microsoft Office applications
- Excellent troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues accurately and efficiently
- Familiarity with remote desktop applications and help desk software is a plus
- Outstanding customer service skills with a positive attitude and strong communication skills
- Ability to multitask and work under pressure in a fast-paced environment
- Relevant certifications and/or a degree in Information Technology or a related field is a plus
- Prior experience in a remote work setting is preferred.
About Alligator Home Inc.
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
Salary : $31
