Remote or Office Customer Service Representative

Job Description

$28 per hour
Full time or Part time (Hybrid)

Weekend shifts available

We are currently seeking a highly motivated and experienced Customer Service Representative to join our team. As a remote team member, you will be responsible for providing exceptional customer service to our clients in a virtual environment. Your main goal will be to ensure that our clients receive prompt and efficient support and leave each interaction with a positive impression of our company.

Key Responsibilities:

• 
  Respond to inbound customer inquiries via phone, email, and live chat in a timely and professional manner
• Resolve customer complaints and issues quickly and effectively, utilizing company resources and policies
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Identify and escalate urgent customer issues to the appropriate department for resolution
• Educate customers on products and services, and provide recommendations and solutions to meet their needs
• Proactively reach out to customers to ensure customer satisfaction and loyalty
• Collaborate with other departments to improve customer experience and resolve any recurring issues or challenges
• Stay updated on company products, services, policies, and procedures to be able to provide accurate and efficient support to customers
• Continuously seek opportunities to improve customer service processes and procedures.

Qualifications:

• 
  High school diploma or equivalent required; college degree preferred
• Minimum of 2 years of customer service experience, preferably in a remote setting
• Excellent written and verbal communication skills
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making abilities
• Flexibility to work different shifts, including weekends and holidays if needed
• Proficiency in using customer service software, such as Zendesk or Salesforce, and Microsoft Office Suite
• Positive and empathetic attitude towards customers
• Ability to work independently with minimal supervision.

Why Work for Us:

• 
  Competitive salary and benefits package
• Work from the comfort of your own home
• Opportunities for growth and career advancement
• Friendly and supportive team culture.

If you are passionate about providing exceptional customer service and thrive in a remote setting, we want to hear from you! Please apply with your updated resume and a cover letter outlining your qualifications and experience.

About Alligator Home Inc.

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.