What are the responsibilities and job description for the Remote Telechat Specialist position at Alligator Home Inc.?
Job Description
$30.75 per hour
Full time or Part time (Remote)
Weekend shifts available
We specialize in assisting individuals and businesses with their IT needs and providing top-notch customer service to ensure their satisfaction. As a growing company, we are dedicated to hiring talented and driven individuals who share our vision and can help us provide exceptional services to our clients.
Position Overview:
As a Remote Telechat Specialist, you will be the first point of contact for our clients. You will be responsible for providing technical support and assisting with inquiries or concerns related to our services. This role requires excellent communication skills, attention to detail, and a can-do attitude.
Key Responsibilities:
Respond to all customer inquiries promptly and provide effective solutions- Troubleshoot technical issues and provide resolutions in a timely manner
- Document customer interactions accurately and create detailed service tickets
- Communicate with customers via various mediums including live chat, email, and phone
- Maintain a high level of customer satisfaction by providing exceptional service
- Collaborate with team members to improve processes and procedures
- Stay updated with industry trends and changes in our services to provide accurate information to customers
- Complete any additional tasks as assigned by the team leader or manager
Requirements:
High school diploma or equivalent- Fluent in written and spoken English
- Exceptional communication and problem-solving skills
- Strong multitasking abilities and attention to detail
- Excellent customer service skills and ability to remain calm under pressure
- Tech-savvy and comfortable with using different computer software and tools
- Previous experience in a customer service or technical support role is a plus
- Ability to work independently and remotely in a quiet environment
- Must be able to work flexible hours, including weekends and holidays if needed.
What We Offer:
Competitive salary and benefits package- Flexible work hours and the ability to work from home
- Ongoing training and development opportunities
- A positive and inclusive work environment
- Opportunities for growth and advancement within the company.
If you are a self-motivated individual with a passion for customer service and technology, then we want to hear from you!
About Alligator Home Inc.
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
Salary : $31
