What are the responsibilities and job description for the Remote Help Desk Specialist position at alligatorteks?
Job Description
We are seeking a talented Help Desk Specialist to join our IT team. The ideal candidate will provide technical support and assistance to our employees, ensuring smooth operation of all computer systems and software. If you are a problem-solver with excellent communication skills, we want to hear from you!
Responsibilities:
- Respond to help desk tickets and provide timely resolution to technical issues
- Install, configure, and troubleshoot hardware and software
- Support and maintain network and server infrastructure
- Train employees on proper computer usage and best practices
- Document all help desk interactions and resolutions
Qualifications:
- 2 years of experience in a help desk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Experience with Active Directory, Microsoft Office, and remote desktop tools
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks
If you are passionate about technology and enjoy helping others, apply now to join our dynamic IT team!
,About alligatorteks
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
